Career Opportunity
Part-Time Online Agents - Chat (Bilingual - Spanish)

DMT is seeking experienced and energetic Part-Time Online Agents - Chat (Bilingual - Spanish) to join our team.

The DIGITAL! Interview Online Agents are the first point of contact for all customers who engage in an online chat with our subscribed dealerships. The team offers bilingual services, though not all members of the team are bilingual. The team’s primary goal is to connect customers with salespeople at dealerships who subscribe to DIGITAL! Interview. If salespeople are not available to chat, the team becomes responsible for gathering as much information as possible about the customer’s request, and generating a new opportunity for the dealership.

The position involves…

  • Maximum of 15-20 hours per week
  • Flexible weekly shifts to help support clients 24/7
  • Responding quickly, within 15 seconds, to online client requests
  • Capturing and inputting information while conversing with clients online
  • Professionalism in tone, grammar and overall manner in which customers are addressed to ensure an exceptional customer experience and adherence to DMT and brand standards
  • Multi-tasking; handling multiple conversations at once, seeking multiple pieces of information while maintaining fluid conversations online
  • Performing other duties and responsibilities as assigned

Our ideal candidate will have…

  • A positive attitude and high degree of professionalism
  • High School Diploma or equivalent with a minimum of one year experience in the field or in a related area
  • Ability and desire to provide excellent client service
  • Ability to make sound decisions in a manner consistent with the essential job functions
  • Typing, minimum of 45-50 WPM
  • Excellent communication skills in English and Spanish, speaking and writing
  • Excellent spelling and grammatical skills in English and Spanish
  • Proficiency with Microsoft Office Suite
  • Self-motivation and the ability to work independently
  • Exceptional attention to detail, accuracy in data and problem solving skills
  • Ability to learn new processes and adapt to change
  • Experience in a fast paced data entry environment
  • Ability to work flexible hours under minimal supervision
  • Location: Winnipeg, Manitoba

DMT offers a competitive compensation package and a fun yet challenging work environment. We promote continuous improvement in our staff, processes, technological skills and foster career growth throughout. Our solutions are used by manufacturers and dealerships alike, from well-known brands such as Lexus, Toyota, Mitsubishi, Audi, Jaguar, Volvo, Honda, Harley Davidson, Peugeot, Kubota and more. 

If you are ready for the challenge, please forward your resume to hr@dmt.global

 

Products
News
Company
Careers