“I have always been a fan of RAPID! Response and now DIGITAL! Interview, as both have been great for us. DMT has become the market leader and I’ve talked to many dealerships about taking their chats to the next level with DIGITAL! Interview."Read more...
“We absolutely love DIGITAL! Interview and the double-digit sales we’ve experienced in a few short months! It’s an incredible asset for generating strong leads and as a communication tool. Like RAPID! Response, it enables us to respond ‘rapidly’ with the most professional response.”Read more...
"After seeing closing ratios of 20% in RAPID! Response, bringing DIGITAL! Interview on board was an easy decision.
DIGITAL! Interview leads are even more local and ready to go! In April, 67% of our interviews led to appointments and 50% have approved finance offers.
They ask specific questions and want immediate answers, often saying “I can head down there right now” after a chat. A personal connection happens right away, setting the table for a lot of appointments. We strive to handle 80% of the interviews ourselves, but DMT’s eReceptionist team does a great job converting most of the interviews they manage to Hot Leads in RAPID! Response."
“RAPID! Response has optimized our Business Development Centre by having such a refined and easy-to-use system in place. DIGITAL! Interview generates higher closing ratios than anything else on the market today. We receive an exceptional volume of leads and book many test drives, easily converting at least 5 sales monthly from them.”Read more...
“RAPID! Response has made life easy for our dealership. We can track everything about our leads, from where they came from, to how many we’re getting and how well we’re getting back to them. We’ve recently brought DIGITAL! Interview into the fold and the addition has been seamless. The interactions our team has with leads are significant and typically result in a follow-up call/email, visit to the dealership or sale.”Read more...
“RAPID! Response has greatly simplified our lead response process by providing us with the ability to manage all of our leads through one singular source. By easily integrating our dealer website and third party leads into RAPID! Response, our dealership has been able to respond to leads with quality responses within minutes.”
“RAPID! Response is amazing – our entire team loves it! We are very impressed with its usability and impressive speed. RAPID! Response has created a healthy sense of pride in our team to respond to all leads as quickly and professionally as possible and we’ve definitely seen increased customer traffic through our dealership as a result. We highly recommend this product.”
“RAPID! Response is fantastic; it’s a really, really, really good system and we are selling cars with it. Our one request is you do not change it!
Simply put, the functionality is extremely easy, we respond to all leads in record time and now have accurate data on our leads. We highly recommend RAPID! Response!”Read more...
"Our web leads are the next best thing to customers walking through the door and RAPID! Response helps us take them to the next level. Last month alone we had a closing ratio approaching 30% and we average around 20% month over month."Read more...
"DIGITAL! Interview & RAPID! Response give our staff and prospects the ability to communicate in real-time at the client's request. We no longer have to rely on a third party to help answer questions that are asked during the interview process. We control the process! This has exponentially increased our information capturing and our set appointment ratio. In the age of online automotive sales, this is an incredible tool."
“RAPID! Response has eliminated countless hours of manual labour by dramatically improving our Auto Group’s eLead management processes, especially in the area of eLead distribution to our sales representatives. Since implementing RAPID! Response, we’re confident we’ll be able to increase and improve upon the previous year’s results across all of our dealerships each year.”Read more...
“I would like to let you know I am a true believer in RAPID! Response since we started using it. We’re closing 1 in every 3 or 4 eLeads and have already made our money back a few times over with 7 sold units in the first couple of weeks!”
“RAPID! Response is the best eLead management tool we’ve seen and we absolutely love what it’s done for our dealership. The ability to respond at any time, from any device, is worth its weight in gold. Timing is critical and being able to get back to customers with a ‘bang, bang, boom’ response is awesome.”Read more...
“DMT’s partnership with Volvo and our dealership has had a profound impact on the Volvo brand and our dealership’s success. Our experience before and after RAPID! Response was night and day – from chaos to seemingly effortless success. Next day conversion on eLeads to closed deals is a weekly occurrence now!”Read more...
“RAPID! Response is already great and simply keeps getting better! The new Warm Leads module gives us options for responding to financial maturity, Auto Show, events and contest leads we’ve never had before!”Read more...
“K-W Mitsubishi was announced as the #1 selling Mitsubishi dealership in Ontario and #8 overall in Canada for June 2014. Never in my years in the car industry have we sold 17 vehicles in 2 days. If it wasn’t for all the hard work and contributions from DMT and their RAPID! Response eLead management tool, I am not sure this honour would have been possible.”
“DMT’s Digital Management Programs and RAPID! Response have been tremendously successful for our dealership. We’re averaging 15-20% more search engine traffic and even had 40% more website visitors than usual over the long winter. DMT makes sure our promotions are always up-to-date and tied into our other digital properties and Social Media.”Read more...
“We have now been using RAPID! Response for well over 1 year. Previously, we scrambled with just how many leads we were receiving from many different sources. Often as dealers we spend lots of money acquiring leads but do a poor job with the leads afterwards, with improper management of that expense and opportunity. With RAPID! Response, it has allowed us to funnel all incoming e-leads into one portal.”Read more...
“We have complete control of our eLeads with RAPID! Response. We’re noticing higher volumes of showroom traffic and closing more Auto Show leads than ever before! RAPID! Response is extremely user friendly, operates at high speed and DMT’s support team is eager to help. The reports show us how every source and salesperson is performing, showcasing the positive impact it’s had on our dealership.”
“RAPID! Response has instilled urgency and confidence in our team’s management of Internet leads. The Dashboard reporting stretches our advertising dollars by identifying the strongest lead sources and displays response information we use to coach our staff on best practices. The software and DMT’s support team are wonderful and we see a great ROI from this product. We’re very happy to be using RAPID! Response and only have positive things to report - strongly recommended!”
“Our closing ratios on eLeads were 35% in our first month with RAPID! Response and we feel we can aim higher! 15 sales from digital traffic immediately following training shows how well the tool works and how easy it is to use. We’re also trending towards converting 50% of our eLeads to appointments. Considering our team’s excellent track record of turning almost 3 out of 4 showroom visitors into customers, we love the trajectory we’re on with RAPID! Response!”
“We went with RAPID! Response simply because it works: Customers get a prompt, polished reply 100% of the time and NO CUSTOMER gets missed. We have some stores consistently in the 20% closing ratio range and, with DMT’s expert assistance, we’re training our other stores to be just as effective. Visitation has increased, including out-of-town traffic that’s more comfortable making the trip to our dealerships, thanks to RAPID! Response’s professionally branded representation of the Ulmer Auto Group – greatly recommended.”
“RAPID! Response is a must-have for any dealership! We compared our monthly sales pre- and post-RAPID! Response and it wasn’t even close! We instantly realized how many more appointments and sales we were generating from our online leads with RAPID! Response, making it something we couldn’t afford to live without – strongly recommended!”
“We’re getting more sales than ever before with RAPID! Response! Customers visiting our showroom mention our impressive response times and quality messaging – going from responding in days to mere minutes has paid off! Our dealership now exceeds our customers’ increasing expectations around communication. RAPID! Response makes it easy to manage eLeads the way we want to, ensuring each gets prompt, considerate attention. We’re very pleased with what DMT and RAPID! Response have done for us.”
“Since we started using RAPID! Response, more than half our Internet leads have shown up in our showroom and often on the same day! It has breathed new life into our eLeads and how we treat them. Our sales team has fully embraced the tool and enjoys the healthy competition it provides. Managers are able to monitor performance in real-time and make adjustments as needed and, most importantly, our customers truly appreciate the attention we give them. We love how RAPID! Response has been working for us!”
“RAPID! Response has proven very valuable to our Product Advisors’ selling success - many have gone from “maybe” closing an eLead every few months to consistently making a few car sales monthly. Jim Pattison Hyundai Surrey, for example, has advisors reporting 20% closing ratios on eLeads! DMT’s training and support are second-to-none and we’re extremely pleased with their implementation of RAPID! Response at our dealerships. We’re looking forward to our future growth with DMT!”
“RAPID! Response is the best tool I’ve seen to manage eLeads effectively! We’ve more than doubled our closing ratios and our third party lead sources are substantially more profitable with RAPID! Response! The usability of the system can’t get any easier and the updates keep coming. We’re excited about the new ‘Personal Signature Photo’ feature helping our salespeople make immediate connections with our customers. Our Jaguar Land Rover store also started using RAPID! Response and is already loving it!”
“Our team is closing eLeads the same day with RAPID! Response - such fantastic turnaround, plus we’re closing multiple eLeads on any given day. One of our sales reps just responded to a couple of leads and closed both the following day! We enjoy creative control over social media and digital branding in our responses: we’re promoting our campaign during the Toronto International Film Festival and absolutely love how RAPID! Response is helping us profit on our advertising efforts there and everywhere else!”
"DMT’s Dealer Care team has promptly responded to inquiries and listened to requests from our Auto Group and dealership personnel, making us feel like a partner in their ongoing commitment to providing industry leading technology. We consider RAPID! Response to be the eLead response solution at the forefront of the automotive industry."Read more...
"We love using RAPID! Response to handle our Internet leads! We can rest assured all leads will receive prompt and professional responses from our team with RAPID! Response’s proven lead distribution methods. The well-designed responses allow for dealership customization to maximize how we interact with our leads. Thanks to RAPID! Response, we’ve been able to keep our closing ratios consistent and keep our sales team happy as we help them sell more cars!"Read more...
"RAPID! Response has enabled our Internet Lead Manager to book showroom and test drive appointments the moment prospects start engaging our dealership offerings online, resulting in increased traffic to our showroom and converted sales. It's very easy to use, quick to get things going "out-of-the-box" and the functionality is outstanding - the ability to view lead responses from our staff allows us to coach them on driving traffic to our showroom floor. We highly recommend this product."
"RAPID! Response lets us show our customers how much we truly care about their business and that has translated into 10 sold vehicles in the last month alone! Customers mention how impressed they are with our prompt, premium responses, often noting competitors' unprofessional or non-existent replies in the same breath. Industry leading tracking and usability are also greatly beneficial, but the elevated traffic to our showroom and converted sales say it all - we can't recommend this product enough!"
"RAPID! Response ensures the effort required to get Internet leads into our dealership is made with each and every response, including the quick response time. Our showroom traffic has noticeably increased since we started using RAPID! Response and it's created a healthy competitive environment within our sales team. We receive a large volume of Internet leads and we rely on RAPID! Response's industry-leading eLead conversion capabilities to capitalize on this traffic."
“Since our dealership started using RAPID! Response we’ve been able to get back to leads with engaging responses in record time. As a manager, I really like having the ability to impersonate my salespeople when they are busy with customers and reply to leads on their behalf knowing the lead’s response will be routed back to the salesperson I represented so they can follow up. I can even include a coupon or brochure in my response and do all of that from anywhere on my smart phone. We highly recommend RAPID! Response to any dealership looking to improve their engagement with prospects and customers.”
"Since we have started using RAPID! Response my role as E-Lead manager at our dealership has been simplified; this tool saves me time as it manages all our customers inquiries from multiple lead sources. Being able to respond from my desk computer or my mobile phone has greatly improved my efficiency and the professional looking quality and speed of our response is a definite advantage."
“The best thing about RAPID! Response is how everything happens so quickly and easily. Leads are being responded to within seconds of their submission, wowing prospects in the process and all without having to be at a computer. We all truly enjoy how it works!”
“RAPID! Response meets a lot of needs not currently being met by other lead management tools or our CRM. The ability to instantly reply to internet leads with well written, consistent replies either as a salesperson or on their behalf at any time and place is invaluable to our dealership.”
“RAPID! Response is all about convenience and peace of mind. Knowing all leads are being responded to promptly by our sales team provides management with a high level of reassurance, complete with an awesome tracking system on lead response performance. The old methods of assigning leads via email or even paper and losing them are a distant memory for our dealership."
"RAPID! Response has prevented any leads from falling through the cracks by reminding our entire team when a lead has been left unattended. These reminders, coupled with the ability to coach our team on their responses and the naturally competitive nature of the software, have enabled us to improve our customers' interactive experience with our dealership. We definitely recommend this product."
“RAPID! Response has performed flawlessly with no issues. Being so easy to use, our sales team embraced RAPID! Response immediately. We’ve reduced our response time to internet inquiries, and we believe we’re better off for it.”
“RAPID! Response has allowed our sales team to respond quickly and professionally to leads while consolidating all of our internet lead sources into one easy-to-manage tool. We’ve never had an issue with RAPID! Response and would definitely recommend it to any dealership looking to improve their lead conversion rates.”
“This product is a phenomenal change to the mediocre methods of the past. It has allowed us the opportunity to make direct contact with our potential buyer while they are still sitting at their computer searching vehicles. We have an average response time of six minutes compared to the previous system at over 2 hours.”
“RAPID! Response has exceeded our expectations in terms of its ability to enable our sales team to respond productively and professionally to leads. Our team finds it very simple to use and DMT’s support team is readily available when any questions arise. We highly recommend this product.”
“RAPID! Response is great. It allows me to see how quickly my sales staff are responding to eleads. It also auto populates our CRM tool which is a great way for me to follow up with what they are doing on a daily basis.”